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Covid-19

Covid-19

Amid the Covid-19 Pandemic we are taking extra precautions to protect our customers and staff.

24/07/20 - UPDATE

With the update of the guidance for all enclosed public spaces, we request that a face covering must be worn within the building. 

We are glad to inform that with updating restrictions, we are able to offer a limited Hazardous order delivery service. Please contact us to place your order. 

Collections are also now possible, with a click and collect style system in place. Please phone us to place and pay for your order, with a collection slot then arranged.

Tuition and face to face consultations are being limited to new machine purchases at the moment. Phone assistance can be arranged where possible for other requirements. 

Standard Delivery options are nearly back too normal, with delivery time estimates for royal mail being 7-10 days, and Parcel Force 2 workings days. 

We are seeing an increase in customer calls, so please order online if possible. This leaves the phone lines open for those that require assistance, would like to collect their order or would like a hazardous delivery. All orders placed online will be processed as soon as possible. 

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If you are having any issues with the website, please read the following help page "Click Me"

 

Issues with payment, please check your payment address closely. Make sure to separate out the address correctly between the given fields, and double check your post code.  

 

If you have any quires or issues please contact us via E-mail on sales@claygame.co.uk .

 

Updates will be published on this News report, and the front Page of the website. 

 

Kind Regards all the Team at Clay & Game.  

 

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Do not put yourself and others at risk. Follow all government guidelines as they are updated.

We ask that you order your items online with standard delivery options. Our deliver service with Parcel Force and Royal Mail will be restricted as they are only offering a limited collection service.

Please remember the advice to remain at home and only make essential journeys. In person collections from our location are being restricted. Please contact our office as orders must be placed and paid for upfront, so goods can be prepared in advance and passed over swiftly. 

Hazardous Delivery - Please contact our office for the latest information.  

Office Contact Number: 01482 631066